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Policies and Procedures
International Markets



  

Liv International Policies and Procedures

Section Seventeen: Return Procedure

A. In order for a Representative to obtain a refund for returned merchandise, the Representative must do the following:

  1. Request the refund from the Company and provide verification of the original order(s) and receipts or proof of purchase.
  2. Contact the Company’s Customer Service Department to obtain a Returned Merchandise Authorization (RMA) number for the refund request. The RMA number shall be valid only for thirty (30) days from issuance by the Company.
  3. Ship the product (prepaid) to the Company in a protective container or carton, along with a brief explanation of the contents and the RMA number given by the Customer Service Agent. The Representative’s return address and RMA number should be printed clearly on the outside of the package. Ship the package to:
    Liv International
    727 N 1550 E, Suite 300
    Orem, UT 84097

    Please do not ship the package back to the warehouse. Your return will not be credited to you if you do.

B. Any or all shipping or courier costs for the return of product to a Distribution Center will be borne solely by the Representative. Any damage or loss that occurs to returned product during shipping will also be the responsibility of the Representative. Should the package containing returned product arrive at the Company damaged (thereby rendering it non-resalable) the Company’s Distribution Center will reject the shipment. It is recommended that a reliable, traceable courier service be used for shipping.

C. When the above procedure has been completed and the return process and product have been verified, a refund for up to 90% of the wholesale product value will be issued and sent to the Representative. Refunds will be made through the method used to pay for the order initially (ACH, credit card, and check). The Company will have thirty (30) days to resolve this matter. Local, state or provincial repurchase laws or requirements may cause variance to this procedure.

D. If the Company has given a refund, for which a Representative has been paid commission on the sale, the Representative may be required, at the Company’s option, to return any applicable commission received, or Company will deduct the amount from any refunded amount.

E. Retail return policy: Retail customers may return product following the return procedures outlined for Representatives.

Section Eighteen: Warranties

A. The Company extends no product warranties, either expressed or implied, beyond those specifically articulated in Company publications. The Company disclaims and excludes all warranties regarding possible infringement of any United States or foreign patent, trademark, trade name, copyright, or the like right, by the Representatives operations; and the Representative shall not have claim therewith. The Representative shall immediately notify the Company as soon as he/she learns of any claim or suit relating to any of the matters discussed in this paragraph.


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